Customer Care

Welcome to our customer service section! You'll find the answers to most of your questions by choosing one of the topics listed at left. If you're unable to find the answers to your question, you can contact us at:

Simmons University Official Bookstore
300 The Fenway

Boston, MA 02115

Phone (617) 521-2365

Your store manager is Marty Freeman
Need to send your Bookstore Team a message? Click here

STORE HOURS

Mon9am-5pm
Tue9am-5pm
Wed9am-5pm
Thu9am-5pm
Fri9am-5pm
SatCLOSED
SunCLOSED

Rental FAQS

What is Textbook Rental?

Textbook Rental is simple! Now at your campus bookstore, you can rent the textbooks you need for the semester, then return them at the end of the term.

How much do I save with Textbook Rental?

Renting textbooks saves you on average 50% when compared to a new, printed textbook.

How do I pay for my Textbook Rental?

Most forms of payment currently accepted at the bookstore can also be used for rentals. We do require a credit card be kept on file, even if you pay with a different method. Why? Just in case you win the lottery and forget to return your book, we'll need to charge you for it (refer to section on Fees).

Why do you need a credit card if I am paying for the rental some other way?

If the textbook is returned after the due date, or is damaged, we use the credit card on file to pay for a replacement book and non-return processing fee, as described in your Rental Agreement. We want you to bring the book back so we don't have to charge you!

If my bookstore accepts financial aid, can I use it to pay for a Textbook Rental?

Yes, you can use your financial aid to pay for your Textbook Rental. However, you will still need to keep a credit card on file with us in order to rent a book.

How long is the rental period?

The rental period begins the day you pay for the Textbook Rental and continues until the the last day of Finals, as shown on your Order Confirmation. All rented textbooks must be returned to the bookstore, in good condition, by the Rental Return Due Date. Textbook Rentals returned via mail must be postmarked by the Rental Return Due Date.

Can I return my books by mail?

Yes! Just use the return shipping label available online. You can print it as often as you like, but you can only use it once. So if you're returning multiple books, please put them in one box and use one shipping label. You can also just drop off your books at the bookstore.

How do I know which books are available as rental?

Simple! We post the list of Textbook Rentals on the bookstore website and in the bookstore. Plus if you're shopping in the bookstore, look for signs in the book aisle. Online, it's really easy - if we're renting a textbook, the "Rental" option will display in your book list alongside "New" and/or "Used" (if available). Just check the box and follow the instructions.

What happens if I drop a class?

The drop/add policy for rented books is the same as for purchased books. Return the book to the bookstore within the allowed period along with drop/add documentation. If you return your book via mail, it must be postmarked within the allowed drop/add return period, and must include a copy of the drop/add documentation along with your book.

Can I get a refund if I don't drop a class?

Yes! The same return policy applies to rented textbooks as to purchased textbooks. Assuming, of course that you have your receipt, and return the textbook in good condition, along with any components such as CDs, etc. that were included with the textbook when you rented it. If you return your book via mail, it must be postmarked within the refund period allowed by your bookstore.

Can I buy my rented textbook?

Yes! If you decide you want to keep your rental book, you can opt to buy at any time during your rental period, unless the rental book is identified as a 'Rental Only' title, which is not available for purchase at any time.

Can I mark up the inside of the book with a highlighter or make notes in the margins?

Normal use of highlighting and writing is permitted. The bookstore will use the same standards for determining acceptable condition of rental textbooks that it uses for determining condition of books sold back as used books.

Can the bookstore refuse to accept my Textbook Rental when I return it?

Yes, the bookstore can refuse to accept your rental book if it is not returned in good condition. Good condition will be judged by the bookstore alone, and generally means book spine intact, no excessive damage to cover or contents, all original pages intact, all original components present, and no excessive highlighting, writing or other markings. Normal-use highlighting and writing is permitted. If the bookstore determines your book to be not acceptable for return, then you will be charged for a replacement copy and a non-return processing fee.

What happens if I do not return the book by the due date?

The card on file will be charged a replacement and non-return processing fee. The replacement cost and non-return processing fee will be charged to the credit card on file. The book will be yours to keep. The Replacement Cost is 75% of the New book price at the time of purchase. The non-return processing fee is 7.5% of the New book price at the time of purchase. These fees are in addition to the rental fee.

What happens if I lose a rented textbook?

You will be charged the replacement cost plus the non-return processing fee for any book not returned to the bookstore, regardless of the reason. These fees are in addition to the rental fee.

How much are the fees?

What if I forget when the rental is due?

As a courtesy, we will send a reminder notice to the email address you provided during your rental checkout and on your rental agreement. However, it is your responsibility to return the book by the due date even if you do not receive this email. Please remember that rental books are due back - or must be postmarked by - the last day of Finals.

Rental Terms

This rental agreement is a contract between you and Barnes & Noble College Booksellers, LLC (BNC) and applies to your rental of textbooks and/or course related materials from us. This agreement sets forth your rights and obligations and should be read carefully.

If receiving rental materials at a BNC store or accessing the materials on the BNC website, by providing your signature, or clicking "I Agree" or "I Accept" at the point of sale, you agree to the terms and conditions of this agreement, our privacy policy, our terms of use, and any other documents incorporated into the website from which you accessed the materials. You agree this agreement is legally binding as between you and BNC. A copy of this agreement will be posted in the bookstore, presented online at checkout, or accessible on the BNC bookstore website.

We may modify this agreement from time to time and may post such changes on the website. It is important that you review the website regularly to ensure you are aware of any changes.

For questions regarding this agreement, please contact your campus bookstore.

TERMS AND CONDITIONS

Please visit our Textbook Rental Page to learn how to save money on course materials and read more about our available textbook purchase options, such as Textbook rentals and Digital Textbook Solutions.

Textbook Rentals

Renting Is Easy.

When shopping for textbooks in-store, the course information tag will display a "Rental" option.

If you're shopping online, its even easier. Many books display a RENTAL option, along with NEW and USED options. Just pick one that's right for you!

We'll Keep You On Track

Register your email address with us and we'll send you reminder notices as your rental due date approaches.

More Questions?

Rental FAQ

Ready to Purchase?

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Payment, Delivery & Pickup

Payment Options

We accept the following forms of payment for your online purchase:

Shipping & Delivery Options and fees

There are four options for receiving your order - select the one that's right for you!

Additional shipping charges may apply to large or bulky items, these charges will be noted in the product description.

Please Note: Orders placed after 2pm will not be shipped until the following business day.

*In store pick-up not available at all locations, and may be subject to handling fee.

Note: We only ship to the United States, Mexico and Canada.

Orders Not Picked Up at the Bookstore

When your order is ready to be picked up at the bookstore, we will send you an email at the address you provided. You must pick up your order from the store within 30 days of receiving this email from us. In the event you do not pick up your item(s) within this 30 day period, the item(s) will be considered abandoned and will be re-shelved for sale at the store. You may request a refund on your item(s), but whether or not to provide one is within Barnes & Noble College’s sole discretion.

If your refund request for course materials is within the first 30 days after classes begin, the refund will be made to your original form of payment.

If your refund request for all other merchandise is within 90 days of purchase, the refund will be made to your original form of payment. After this 90 day period, if a refund is granted for such items, we will provide you a gift card.

Please contact your bookstore with any questions.

Returns & Refunds

COURSE MATERIALS AND PRINTED ACCESS CODES

DIGITAL COURSE MATERIALS

GENERAL READING BOOKS, COMPUTER HARDWARE AND SOFTWARE, AUDIO, VIDEO, AND SMALL ELECTRONICS

ALL OTHER MERCHANDISE

FAIR PRICING POLICY

Barnes & Noble College Booksellers comply with local weights and measures requirements. If the price on your receipt is above the advertised or posted price, please alert Bookstore staff and we will gladly refund the difference.

Privacy Policy

Barnes & Noble Education, Inc. Privacy Policy

EFFECTIVE DATE August 04, 2023 AND UPDATED June 21, 2024:

TO SUBMIT A PRIVACY RIGHTS REQUEST WITH EXPEDITED IDENTIFICATION VERIFICATION, PLEASE CLICK ON OUR WEB FORM HERE. YOU MAY ALSO REFER TO THE APPLICABLE SECTION BELOW, I.E., CALIFORNIA CONSUMER PRIVACY ACT POLICY AND NOTICE AT COLLECTION OR OTHER STATE-SPECIFIC RIGHTS.

At Barnes & Noble Education, we know you care about how we collect, use, and disclose your personal information.

This Privacy Policy (“Policy”) describes how Barnes & Noble Education, Inc. and our subsidiaries, including Barnes & Noble College Booksellers, LLC; and MBS Textbook Exchange, LLC (collectively, “BNED”, “we”, “us”, “our”), collect, use and disclose your personal information, which applies: (i) online where this Policy is posted; (ii) in person in our stores and at our events; (iii) through our customer service channels; and (iv) in other online and offline interactions with you. This Policy applies to the BNED-run family of products, websites, services, and browser-based and/or mobile applications (collectively, our “Services”), except where a different BNED privacy policy is posted in compliance with applicable law and/or our contractual obligations. This Policy does not apply to the practices of companies we do not own or control.

If you are a resident of California, please find additional information about your rights under the California Consumer Privacy Act, as amended, in the California Consumer Privacy Act Policy And Notice At Collection section, below.

The Services are intended for use by United States (“U.S.”) residents in accordance with laws in the U.S., this Privacy Policy, and the applicable Terms of Use. Any personal information we collect about you may be transferred to the U.S. or to other countries by our Vendors (as defined below). The data protection laws in these countries may provide a lower standard of protection for your personal information than your country of residence, and data stored in the U.S. may be subject to lawful requests by the courts or law enforcement authorities in the U.S. By using our Services, you acknowledge the terms of this Privacy Policy and the collection, use, maintenance, transfer to and processing of your personal information in the U.S. or other countries or territories.

TABLE OF CONTENTS

Information You Provide. While registration with us is optional, please keep in mind that you will not be able to use certain features of our Services unless you register for an account. Depending on how you interact with our Services, you may provide us, our agents, our customers, BNED’s service providers, such Fanatics Retail Group Fulfillment, LLC, Inc. (“Fanatics”) and Fanatics Lids College, Inc. D/B/A "Lids" (“Lids”), licensees, and other third parties who perform services on our behalf (collectively, “Vendors”) with the following personal information:

You must maintain the confidentiality of your access information and are responsible for controlling access to your account. If you ever use a public computer to visit your account, we strongly encourage you to log out at the conclusion of your session. BNED does not store your payment information unless you choose to include it in your account.

Information Collected Automatically. We and our Vendors may automatically collect certain information when you use our Services, including by automatically receiving or collecting certain information, which may include your:

Information From External Sources. We may also collect personal information about you from external sources, including your friends, our Vendors, customers, applicable educational institution(s), and other third parties that provide information to us, including advertising networks, publicly available information and our affiliates that generally have shared management or ownership with us. This information may, as applicable, include your identification number for your applicable institutions’ student information system(s) and/or learning management system(s), name, email, campus location, financial aid, term, course enrollment and courses.

We may use the personal information we collect for various purposes, including to:

We may disclose your personal information to:

BNED engages in business-to-business interactions, so our personnel interact with the personnel of our customers and Vendors. We collect limited information about such individuals, primarily consisting of name, basic contact information and professional or employment-related information, which we use to facilitate our business-to-business relationships.