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/t5/acrobat-reader-discussions/my-emailed-pdfs-show-blank-pages-on-receiving-side/td-p/10250305 Dec 11, 2018 Dec 11, 2018
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I use Google Chrome and the latest Acrobat DC reader on a two year old laptop. There has never been any kind of issues sending, receiving, printing or opening a PDF until recently. I either download or scan documents into a pdf file then attached at the bottom of my emails inside Gmail. I've done this for years with no issues. I can view, open and print with no problems on my end.
I have multiple recipients tell me they only get blank pages on their end. I've tried removing and reloading the software, checked for updates, unchecked security boxes inside the software as well as contacted Adobe customer care who remotely connected to my computer, they found everything seemed normal but couldn't explain.
Lastly, when a recipient sends my email back with the same PDF, I also only get blank pages of the document. Any help here would be greatly appreciated.
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1 Correct answer
New Here , Dec 12, 2018 Dec 12, 2018 JR2019-4QSqQL • New Here , Dec 12, 2018 Dec 12, 2018Thank you graffiti for your input.
After more investigation by my IT team, it was discovered that one of the three networked scanners used was either not fully compatible with Windows 10 or not compatible with newer usb ports. The scanner in question was a Visioneer Strobe 500. The challenge was that the scanner performed normally when used and any document scanned formatted properly into a pdf inside the computer. The document could be saved, opened, viewed and printed inside multiple browsers i
